This notice is a practical summary for the current TipTop website and customer-enquiry process. It should be reviewed if the website later adds analytics, online payments, email marketing or other third-party tools.
Who we are
TipTop Cleaning Services is an independent cleaning business based in Polegate, East Sussex.
Email: tt.cleanserv@gmail.com
Phone / WhatsApp: +44 7447 979579
Website: tiptopcleaningeastsussex.co.uk
Information we may collect
When you contact TipTop, the information you provide may include:
- your name;
- your phone number or email address;
- your postcode, address or general location;
- details about your property and the cleaning service requested;
- photos you choose to send to help with an estimate;
- appointment, quotation, invoice and payment information.
How we use your information
Information is used to respond to enquiries, prepare estimates, arrange and provide cleaning services, keep business and tax records, handle payments, and communicate about appointments.
TipTop does not sell customer information.
WhatsApp and external services
The website includes links that open WhatsApp. When you choose to contact TipTop through WhatsApp, your use of that service is also governed by WhatsApp’s own privacy terms.
The quick-quote form on this website does not send information to a TipTop server. It creates a message on your device and opens WhatsApp so you can review it before sending.
Sharing information
Information may be shared only where reasonably necessary, for example with payment providers, accountants, insurers, professional advisers, service providers supporting the business, or authorities where required by law.
How long information is kept
Enquiry and customer records are kept only for as long as they are needed for customer service, legal, accounting, insurance and tax purposes. Information that is no longer required is deleted or securely disposed of.
Your data protection rights
Depending on the circumstances, you may have rights relating to access, correction, deletion, restriction, objection and data portability. To ask a question or make a request, contact TipTop using the details above.
You can also raise concerns with the UK Information Commissioner’s Office.
Cookies
The current TipTop website does not intentionally use advertising, tracking or analytics cookies. Basic technical files may be used by the hosting provider where necessary to deliver and secure the website.
If optional analytics or marketing tools are introduced later, this notice and the website’s consent controls will be updated before those tools are activated.
Updates to this notice
This notice may be updated when the business, website or data-handling practices change. The latest version will remain available on this page.